Country: Thailand
Closing date: 23 Apr 2019
Background Information:
ReliefWeb is a humanitarian information website, operated by the United Nations Office for the Coordination of Humanitarian Affairs (OCHA). Its mandate is to strengthen the response capacity of the humanitarian relief community through the timely dissemination of reliable information on response, preparedness and disaster prevention.
ReliefWeb is seeking multiple individual contractors experienced in humanitarian and web content information management, digital tools and customer service in order to assist in content management and coverage. Specifically, ReliefWeb is looking for a full-time home-based contractor in the New York time zone, a full-time on-site contractor in Bangkok, Thailand, and a part-time home-based contractor in one of the Americas or Europe/Africa time zones.
The full-time positions require the individual contractors to work during standard office hours in the Indochina (GMT+7) time zones for a minimum of 25 hours per week. The contractors are expected to provide service up to six days per week including Saturdays and/or Sundays, and/or major holidays, if needed.
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Functional Responsibilities:
Under the direct supervision of the local ReliefWeb Editors and the overall guidance of the Chief Editor based in New York, the contractor is expected to provide content coverage, drawing on (a) a good understanding of web content management systems, principles of information management and familiarity with the information needs of the humanitarian community; and (b) specialised language skills, regional and/or thematic experience for improved content handling.
Specific tasks require the contractor to:
Provide content management support, including:
Identifying relevant content from existing and new information sources; apply approved taxonomy and editorial guidelines; ensure important content is highlighted on site and through delivery mechanisms;
Seeking out relevant humanitarian content from new sources, including social media networks;
Quality control and verification of content as required;
Providing regional or thematic coverage, drawing on language skills and regional experience.
Make recommendations on how to improve the content editorial process, and, in particular, how to adapt this in light of technological improvements;
Under minimum supervision, resolve cases ranging from simple to moderately complex while displaying empathy, good judgment, and common sense in addressing clients’ needs;
Bangkok duty station specific: Regularly communicate and collaborate with ReliefWeb partners, notably on initiatives related to the Training section at https://reliefweb.int/training
Perform other duties as required.
Competencies:
Planning and Organizing: Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Commitment to continuous learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve.
Accountability: Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.
Judgment/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the organization. Proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the decision;
Education/Experience/Language requirements
Education
High school or Secondary School diploma is required.
Bachelor's degree in a relevant field is desired and may be considered with the reduced relevant years of experience.
Experience
At least four years of relevant experience and fair knowledge of managing websites (basic html, markdown), editing, database management, content moderation, customer service operations using digital tools or experience in a related field is required;
Understanding of web content management systems including the use of taxonomy and content classification is desirable;
Strong interest in international affairs, including emergency response, disaster management, peacebuilding and peacekeeping, conflict resolution, human rights and IHL is desirable;
Knowledge of the international humanitarian coordination system, including key actors in emergency response is desirable;
Experience working as part of a virtual team is desirable.
Language
Written and spoken fluency in English is mandatory.
Working knowledge of another UN language (French and/or Spanish) is an asset.
Other
Ability to work with minimum supervision, as well as in a team is necessary;
Flexibility in work days depending on the requirements by time zones and for 24/7 coverage as needed;
Ability to work off-site while maintaining communication with the editors through online communication tools is necessary;
Access to computing assets adequate for discharge of duties is required.
How to apply:
Apply Here (note: applications must be submitted through unops.org)
